This Privacy Policy explains how Floral Creations processes personal data when you use the website, contact us, request a consultation, or arrange floral services.
Where GDPR applies, we process personal data on a lawful basis such as consent, contract performance, legal obligation, or legitimate interests, depending on the context. We apply data minimisation and use information only for the purposes described in this policy.
Where GDPR applies, you may have the right to access, rectify, erase, restrict, or object to processing, and to request data portability in appropriate cases. If processing is based on consent, you may withdraw it without affecting prior lawful processing.
We use personal data to answer inquiries, arrange consultations, prepare quotes, confirm deposits and dates, coordinate design details, manage delivery and on-site setup, process payments, maintain records, improve website performance, and meet legal or accounting obligations.
We may share personal data with trusted providers that support website hosting, communications, appointment handling, payment processing, delivery coordination, and similar operational tasks. These parties act under instructions or contractual arrangements appropriate to their role.
We may disclose personal data to public authorities, courts, or other parties when required by law, to protect our rights, or to respond to lawful requests. We may also share information where necessary to establish, exercise, or defend legal claims.
You may have rights to receive information about our processing, access your data, request correction, and in some cases request deletion, restriction, or objection. Where processing is based on legitimate interests, you may object on grounds relating to your situation, subject to legal exceptions.
To exercise a right, send a clear request using the contact details in this policy and describe the data or issue concerned. We may ask for information needed to verify your identity and to understand the request, and we will respond within the period required by law.
We keep personal data only for as long as needed to manage inquiries, bookings, contracts, accounting, dispute handling, and legal compliance. When data is no longer required, it is deleted, anonymised, or archived in line with applicable retention needs.
The updated version will apply from the date stated in the revised policy. If a change is material, we will take reasonable steps to make it known through the website or other suitable communication channels.
We may process identification and contact details, event and order information, communication content, payment-related records, and technical data such as device and usage information. Where relevant, we also process preferences shared for floral design, delivery, setup, and appointment management.
We receive data from contact forms, phone calls, consultation appointments, and direct messages. We may also generate records from order handling, scheduling, payment processing, delivery coordination, and website use.
Cookies may include strictly necessary cookies for site operation, preference cookies to remember settings, and analytics or similar cookies that help us understand site use. Where required, non-essential cookies are used only with appropriate consent or control.
You may block or delete cookies through your browser, although some site functions may not work as intended. If a cookie notice or preference tool is available, it can be used to manage non-essential cookies.
